Privacy Policy

This Privacy Policy applies to personal information collected through avenmade.com, your account, orders, and related communications.

Our website is intended for researchers and organizations that are of legal age in their jurisdiction. It is not intended for children, and we do not knowingly collect personal information from children.

When you create an account we collect your name, email address, and password, or the identifier returned by Google if you sign in with Google. When you place an order we collect your shipping and billing addresses, the items ordered, and the research use attestation you confirm at checkout, together with its version and the time of confirmation. When you contact us we collect the details of your message.

We also collect limited technical information automatically, such as device type, browser type, pages visited, referral source, and approximate location derived from your connection.

We do not collect, request, or store health information. Nothing about our products relates to your health, and we do not ask why you are purchasing beyond the research use attestation. Please do not send health information to us; if you do, we will delete it.

We use personal information to operate the website and your account, process and ship orders, send transactional emails about your account and orders, respond to enquiries, keep records required by law, protect against misuse and fraud, and improve the website.

We do not sell personal information and we do not use it for advertising.

We share personal information only with providers that process it on our behalf: Vercel (website hosting), Railway (commerce backend hosting), PlanetScale (database), Mailgun (email delivery), Cloudinary (product images and certificates of analysis), Meilisearch (product search), Axiom (application logs), Google (optional sign-in), and the carriers that deliver your order.

We may also disclose personal information where required by law or to protect our rights, and in connection with a sale or reorganization of the business.

We use a session cookie to keep you signed in and a cart cookie to keep your cart between visits. We do not use advertising or cross-site tracking cookies.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. Passwords are stored hashed and all traffic to the website is encrypted.

No online service can be guaranteed to be completely secure, but we keep our practices proportionate to the information we collect.

Account information is kept while your account is open. Order records, including the attestation, are kept for as long as required for tax, accounting, and regulatory purposes after the order. Support messages are kept for as long as needed to resolve the enquiry and for a reasonable period afterwards.

You may access and update your account details and addresses from your account. To request a copy, correction, or deletion of your personal information, or to close your account, contact us at support@avenmade.com. We may need to keep order records where the law requires it.

If you have questions about this Privacy Policy, contact us at support@avenmade.com.

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the latest version.