Orders and Shipping

Every product we sell is supplied strictly for laboratory and research purposes. Products are not for human or veterinary use, and each order records the research use attestation you confirm at checkout.

You are responsible for confirming that your purchase, receipt, and use of research materials complies with the laws and institutional guidelines that apply to you.

Orders are reviewed and processed within one business day of payment confirmation. Payment is arranged after your order is placed and instructions follow by email.

Orders that are not paid within seven days may be cancelled and stock released. If we cannot fulfil part of an order, we will contact you before shipping with the options available.

We ship to Canada and the United States. Available shipping methods and rates are shown at checkout based on your shipping address.

Lyophilized peptides are shipped at ambient temperature, which is stable for short transit periods. Transfer products to the storage conditions listed on the certificate of analysis when they arrive.

Delivery estimates are provided by the carrier and are not guaranteed. We are not liable for carrier delays, customs delays, weather, or other circumstances beyond our control.

Once a package has been handed to the carrier and tracking has been shared with you, delivery is handled by the carrier. You are responsible for providing a complete and accurate shipping address and for monitoring tracking updates.

If a package arrives damaged, or tracking shows it as delivered but you have not received it, contact us within seven days of the delivery date with your order number and photos where relevant. We will open a claim with the carrier and work with you on a resolution.

International shipments may be inspected by customs or regulatory authorities. You are responsible for understanding and complying with the import rules of your jurisdiction.

Any duties, taxes, brokerage, or import fees are your responsibility. We are not responsible for packages that are held, returned, or confiscated by customs authorities.

You may cancel or change an order at no cost until it has shipped. Contact us with your order number as soon as possible.

Once an order has shipped it can no longer be cancelled or changed.

Because our products are temperature and handling sensitive research materials, all sales are final once an order has shipped. We do not accept returns or exchanges.

We will replace or refund any product that arrives damaged, defective, or different from what you ordered. Report the issue within seven days of delivery with your order number and photos, and do not open or use the affected product until we have responded.

Refunds, where approved, are issued to the original payment method.

For help with an order, shipping, or a product question, email support@avenmade.com with your order number. We reply within one business day.

General enquiries can also be sent through our contact page.